Return policy
Effective Date: June 2026
At KTF Painting Interior Exterior Specialist, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must:
• Be unused and in their original condition.
• Be returned in the original packaging whenever possible.
• Include all original accessories, components, and documentation.
Items showing signs of use, damage caused by misuse, or missing components may not qualify for a refund.
Non-Returnable Items
The following items cannot be returned:
• Products damaged through improper use or handling.
• Clearance, final sale, or discontinued items.
• Gift cards, if applicable.
How to Start a Return
To request a return, please contact our customer support team with your order number and reason for the return.
Email: info@ktfpainting.com
Our team will review your request and provide return instructions if your return is approved.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your financial institution.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We may request photos of the item and packaging to assist with the resolution process.
Return Shipping
Customers are responsible for return shipping costs unless the return is the result of:
• A damaged item received.
• A defective product.
• An incorrect item shipped by us.
In these cases, KTF Painting Interior Exterior Specialist will provide an appropriate solution at no additional cost to the customer.
Contact Us
KTF Painting Interior Exterior Specialist
Website: ktfpainting.com
Email: info@ktfpainting.com
Phone: (845) 616-9067
Address: 6 Laffin Ln, Poughkeepsie, NY 12603-4904, United States
Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday & Sunday: Closed